Refund policy

At One Better, we are committed to providing you with high-quality products. Due to the made-to-order nature of our items, we typically cannot accept returns or exchanges unless the item is damaged or defective.

Returns for Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team at onebetterapparel@gmail.com within 7 days of receiving your order.
  We will provide you with a prepaid return label to send the item back to us for inspection.
• Upon verification of the damage or defect, we will issue a full refund to your original method of payment or offer a replacement, whichever you prefer.

Exchanges for Size or Other Non-Damaged Issues:

• Unfortunately, we cannot accept returns or exchanges for issues related to size or other non-damaged reasons due to the made-to-order nature of our products.
• However, we want to ensure your satisfaction, so we are happy to offer you a 50% discount on a new item of your choice if you would like to reorder in a different size or style.
• To take advantage of this offer, please contact our customer service team at onebetterapparel@gmail.com to arrange your discounted purchase.

Conditions:

• Returns and exchanges are only accepted for items purchased directly from our official website. If you purchased our products from a third-party retailer, please contact them directly for their return policy.
• Items marked as final sale are not eligible for return or exchange unless they arrive damaged or defective.
• Customers are responsible for return shipping costs for non-damaged or defective items.

We understand that each situation is unique, and we are here to assist you throughout the process. If you have any questions or concerns regarding our policy, please don't hesitate to reach out to our friendly customer service team. Thank you for choosing One Better – we appreciate your support on your journey to a healthier and happier you!